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Customer Service

General Information:
There are No Minimum Order requirements. Most In-Stock Orders ship within 24-48 hours. All terms, conditions, products, specifications, and prices are subject to change without notice.
Pricing
All Items are priced individually unless otherwise indicated. All prices are in U.S. Dollars ($) and are subject to change without notice. Special Quotations will be given on volume-based order quantities and for any special or custom orders or custom-made products.
Payment Options
Credit Cards: NBO Group Inc. accepts the following credit cards: Visa, MasterCard, Discover and American Express
When using a credit card, you must enter your name exactly as it appears on your credit card and fill out your credit card billing address as it appears on your credit card statement. It's important that you include your phone number in case we need to speak with you about your order.
PayPal: We accept both PayPal direct payments and PayPal e-Check payments. During the final checkout process, check the PayPal box and you will be directed to the PayPal website where you can sign in (or create a new PayPal account). At that point you will be able to complete the order checkout process using your PayPal information.
Mail Order: You may also print your order and mail it with a money order or check to: NBO Group Inc., 10440 Pioneer Blvd., Unit 6B., Santa Fe Springs, CA 90670 (Attn: Order Desk).
Availability
We make every effort to get your order to you as soon as possible. In-stock items are generally shipped within 1-2 business days. If there is a back-ordered item or a discrepancy with your order, you will receive an email stating more details within one business day. Special and Custom orders may take longer to process. Please feel free to Contact our Customer Service Team for shipping details when you place your order.
Order Status & Tracking
You will receive an email notification with shipper and tracking information once your order has shipped. To monitor the status of your order, click on the Order Status link at the top of the page and enter your e-mail address and order number.
Sales Tax
All orders shipped to locations outside of the state of California are not subject to sales tax. All orders shipped to locations in California are subject to the sales tax rate of 8.75%. However, if you have a California State reseller certificate, then you qualify for tax exempt status and will not be charged sales tax for shipments within the state of California. To establish exemption eligibility, your CA Reseller’s Certificate must be submitted prior to the purchase of the products.
Freight/Delivery
All goods are shipped from our distribution center in Santa Fe Springs, California. Standard Freight policies are for shipments to a single destination by carrier and route of NBO Group Inc.’s choice. Most Items will be shipped via UPS. Options for this service include: Standard Ground, 3-Day Select, 2nd Day Air, or Next Day Air. Please Note: UPS does NOT ship to PO Boxes.
UPS DOES NOT CONSIDER SATURDAY, SUNDAY, OR HOLIDAYS TO BE SHIPPING DAYS. For ALL orders/shipments, any and all address corrections, modifications, or delivery change requests after order has shipped will incur a $15 correction fee per UPS.
If you (the customer/buyer), provide an incorrect or incomplete address (eg. incorrect street address, missing street address, missing or incorrect suite/apartment number, or incorrect city/zipcode), UPS will charge us an address correction charge of up to $15. We reserve the right to pass this on to you/the customer, and by placing an order with us, you agree to these charges in the event you provide an incorrect or incomplete delivery address.
Shipping Rates
Once you begin the check-out process, your shipping cost will automatically be calculated for you. All Shipping rates are determined by the UPS shipping gateway, calculated based upon each product’s weight and dimensions, package size, the shipping location & destination, and shipping service selected. All shipment and delivery dates on acknowledgments are estimates only. NBO Group Inc. will not be liable for air freight or any other charges if goods are not shipped on estimated date or if goods/shipments are lost or damaged in transit by our shipping carriers.
Claims
All claims for damages and shortages in shipment must be reported to us in writing via email within 48 hours after receipt of goods. Our Customer Service Team will assist you with your claim and correct any problems. For damaged items, you must save all packaging materials and items for inspection by our shipping carrier. A member of our Customer Service Team will contact the shipping carrier immediately on your behalf. All appropriate documentation, including any from the shipping carrier, must be submitted with the claim to expedite the claims process. Please contact us if you have any questions or need assistance.
Returns/Exchange Policy
Your business is appreciated. If you are not completely satisfied with an item, simply return it in its original, unused condition with its original packaging within 30 days from the date of purchase and include a copy of the sales receipt/invoice. Please contact our Customer Service Dept. by phone or email to obtain a Return Goods Authorization # (R.G.A. #) and Return instructions prior to returning your item.
We will not accept returns, exchanges, or credit any items of special order, custom order, made-to-order, special or custom-made sizes or types of products, or any clearance items. Returned merchandise may be returned for credit, refund, or exchange with a Return Goods Authorization # from our Corporate Office. No Returns will be accepted without a R.G.A #. Please be advised that a 20% Restocking fee will be charged on all returned items (except if defective or received in error) and must be returned in their original, re-saleable condition with its original packaging, and shipped Freight-Prepaid by the customer. All Returns for Revashelf items and/or Kitchen and Bath Cabinet Organizers are subject to a 30% Restocking fee per the manufacturers' terms and policies. Reasons for the Restocking Fee: Warehouse & Administrative costs associated with processing, inspecting, repackaging, restocking, and handling a return.
Backorders/Change Orders/Cancellations
Out of Stock items will be back ordered unless otherwise noted by customer. We will notify customers of any back orders and an approximate availability date and we reserve the right to select the shipping carrier for any shipment. While we will attempt to comply with customer's telephone or written change orders and/or order cancellations, we cannot guarantee that the change can be accomplished before shipment, since most in-stock orders ship within 24-48 hours. Our Customer Service Team can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is/has shipped, the terms of our Returns Policy will take effect. Made-to-Order, Special or Custom orders are non-returnable and non-cancelable.
Additional Terms and Conditions
NBO Group Inc. reserves the right to discontinue or make changes or improvements in the design or specifications of its products without incurring any obligations to incorporate or install such design/specification changes, additions, or improvements in or on products previously manufactured or sold. NBO Group Inc. is not liable for any misprints, pricing or typographical errors. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, logos, and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by NBO Group Inc. © 1996-2012.